Track order

Order statuses

pending_payment

Order created, waiting for your payment.

awaiting_verification

Receipt received — support is verifying the payment.

paid

Payment verified — we are buying / preparing your product.

delivered

Delivered to your vault. Warranty window is shown on the order.

cancelled

Cancelled — if you already paid, contact support with the order number.

Refund / replacement rule: if a delivered product stops working inside its stated warranty window, report it from the order page and we request a replacement from the supplier. No guarantee beyond the supplier warranty — this is disclosed before you pay.